Xinchenzhan Engine After-Sales Service
We always adhere to a customer-centric service philosophy, providing comprehensive technical support for every user, from installation and commissioning to daily use and after-sales maintenance.
Warranty Policy
All new engines come with a 12-month warranty. During the warranty period, if a failure occurs due to inherent product defects, we will provide free repair or replacement parts.
Installation Support
When using an engine for the first time, customers can refer to our Installation and Operation Manual and watch our remote instructional videos to quickly familiarize themselves with the operating procedures. They can also schedule an on-site installation and commissioning visit with an engineer.
Genuine Parts
All parts, oil filters, and electronic control modules used in our repair services are genuine Xinchenzhan products and compatible with the original engine system.
Quick Response
Customers can contact us through our online customer service, dedicated after-sales hotline, WeChat service account, and email. We support voice, text, and video communication. Our service team is available 24/7 to ensure a response and resolution within 2 hours.